This Privacy Policy applies to all personal data collected, stored and processed by Jackpots World ("Jackpots", "we", "us", "our") in connection with the operation of the jackpots.world platform and all services provided through it. It applies to all registered players and visitors to the Jackpots platform. By creating an account or using any part of the Jackpots platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described within it. This policy should be read alongside the Jackpots Terms and Conditions.
Who We Are
Jackpots World operates the online gaming platform accessible at jackpots.world, offering Pakistani players access to slots, live baccarat, esports betting, virtual sports, fishing games and associated promotional services – all denominated in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, Jackpots World is the data controller for personal data collected through the platform. This means we determine the purposes and means of processing your personal data as described in this document.
You can contact Jackpots regarding any data-related matter at any time using the contact details in Section 13 of this policy. Our designated contact for privacy-related queries is reachable at support@jackpots.world.
In simple terms: Jackpots World is the company responsible for how your personal data is handled on this platform. We take that responsibility seriously and this document explains exactly what we do with your information.
Data We Collect
Jackpots collects personal data in several ways: directly from you when you register, deposit, contact support or use platform features; automatically through your use of the platform; and from third-party payment processors and identity verification services where applicable.
2.1 Data You Provide Directly
| Data Type | When Collected | Required? |
|---|---|---|
| Mobile number | Account registration | Yes |
| Password (hashed) | Account registration | Yes |
| Full legal name | KYC / identity verification | Yes (at withdrawal) |
| Date of birth | KYC / age verification | Yes (at withdrawal) |
| Government ID number / copy | KYC verification | Yes (at first withdrawal) |
| Residential address | KYC verification | Yes (at first withdrawal) |
| Payment method details | Deposit / withdrawal | Yes (for transactions) |
| Support communications | Contacting Jackpots support | Where provided |
2.2 Data Collected Automatically
When you use the Jackpots platform, certain data is collected automatically as part of normal platform operation:
- Device and browser information: Device type, operating system, browser version and screen resolution.
- IP address: Used for security, fraud detection and geolocation purposes.
- Session data: Login timestamps, session duration, pages visited and features used.
- Game activity: Game sessions, bet amounts, outcomes and transaction history – required for account management, dispute resolution and regulatory compliance.
- Cookies and similar technologies: As described in Section 8 of this policy.
2.3 Data from Third Parties
Where you use a third-party payment provider (such as Easypaisa, JazzCash, NayaPay, SadaPay or a bank for IBFT), that provider may share transaction confirmation data with Jackpots. We use this solely to credit your account and reconcile payment records. Jackpots does not receive or store your full payment credentials from these providers.
How We Use Your Data
Jackpots uses your personal data for the following purposes:
- Account creation and management: To register and maintain your Jackpots account, verify your identity and manage your login and security settings.
- Payment processing: To process deposits and withdrawals in PKR via your chosen payment method and to maintain accurate financial records of your transactions.
- KYC and regulatory compliance: To verify your age and identity before processing withdrawals, as required by applicable financial regulations. We are legally required to retain KYC records for a minimum period after account closure.
- Game provision: To deliver the games and betting services you access on Jackpots, record game history, calculate winnings and settle disputes if they arise.
- Customer support: To respond to your queries, investigate complaints, resolve disputes and communicate important account information.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account abuse, unauthorised access and other security threats. IP addresses and device fingerprints are used for this purpose.
- Responsible gaming: To monitor for indicators of problematic gambling behaviour and to operate deposit limits, loss limits, self-exclusion and other responsible gaming tools that you set or that Jackpots applies.
- Promotions and communications: To send you information about Jackpots bonuses, promotions and relevant platform updates. You can opt out of promotional communications at any time via your account settings or by contacting support. Transactional communications (such as deposit confirmations and security alerts) cannot be opted out of as they are necessary for account management.
- Platform improvement: To analyse aggregated usage patterns, identify areas for improvement and develop new features. Aggregated analytics data does not identify individual players.
- Legal obligations: To comply with applicable laws, regulations and law enforcement requests where required.
We only use your data for the purposes listed above. Jackpots does not use your data to build profiles for sale to third parties, for targeted advertising on other platforms, or for any purpose unrelated to operating the Jackpots service.
Legal Basis for Processing
Jackpots processes your personal data on the following legal grounds:
- Contract performance: The majority of data processing at Jackpots is necessary to fulfil our contractual obligations to you under the Terms and Conditions – including account management, payment processing and game provision.
- Legal obligation: KYC data collection and retention, fraud prevention records and certain financial transaction records are required by applicable law and regulatory obligations.
- Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and aggregated analytics are carried out on the basis of Jackpots' legitimate interest in operating a safe and sustainable platform. We have assessed that these interests do not override your fundamental privacy rights.
- Consent: Promotional communications are sent on the basis of your consent, which you can withdraw at any time. Cookie use beyond strictly necessary cookies requires your consent where applicable.
Data Sharing
Jackpots does not sell your personal data. We share data only in the following specific and limited circumstances:
- Payment service providers: To process your PKR deposits and withdrawals, Jackpots shares necessary transaction data with your chosen payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing banks, Visa/Mastercard networks). These providers act as independent data controllers for their own processing and are subject to their own privacy policies.
- Identity verification services: KYC documents may be processed by accredited identity verification partners to confirm your identity and age in compliance with applicable regulations. These partners are contractually bound to process data only for this purpose.
- Game providers: When you play a game on Jackpots, the game provider receives session data necessary to deliver the game (such as bet amount and game identifier). Game providers do not receive your full profile or payment details.
- Fraud prevention networks: Where fraud is suspected, relevant account and transaction data may be shared with industry fraud prevention databases to protect the platform and other players.
- Law enforcement and regulators: Jackpots will disclose personal data to law enforcement agencies, financial regulators or other authorities where legally required to do so or where there is a reasonable belief that disclosure is necessary to prevent a crime, comply with a court order, or protect the rights and safety of Jackpots and its players.
- Business transfers: In the event of a merger, acquisition or sale of all or part of the Jackpots business, your personal data may be transferred as part of that transaction. Affected players will be notified in advance of any such transfer and of any resulting changes to data processing practices.
We do not share your data with: advertisers, data brokers, social media platforms, or any third party for the purpose of marketing their own products or services to you.
Data Retention
Jackpots retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / regulatory compliance |
| KYC documents | 5 years from account closure | Anti-money laundering regulations |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Game history | 3 years from session date | Dispute resolution, audit trail |
| Support communications | 3 years from closure of the query | Customer service records, dispute handling |
| Fraud / security logs | 5 years from event date | Security investigations, law enforcement cooperation |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of consent for compliance purposes |
When data is no longer required under the above periods, Jackpots will delete or securely anonymise it. Where anonymisation is applied, the resulting data cannot be linked back to you and is no longer treated as personal data.
Your Rights
As a Jackpots player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@jackpots.world with "Data Rights Request" in the subject line. We will respond within 30 days of receiving your request.
Right of Access
You can request a copy of all personal data Jackpots holds about you. We will provide this in a readable format, free of charge for the first request per 12-month period.
Right to Rectification
If any personal data Jackpots holds about you is inaccurate or incomplete, you can request that we correct it. Contact support with details of what needs updating.
Right to Erasure ("Right to be Forgotten")
You may request deletion of your personal data. This right is subject to legal retention obligations – for example, KYC and financial transaction records must be kept for regulatory compliance and cannot be deleted on request. We will delete all data that we are not legally required to retain.
Right to Restrict Processing
In certain circumstances you can request that Jackpots restrict the processing of your data – for example, while a correction request is under review.
Right to Data Portability
Where processing is carried out on the basis of your consent or a contract, you can request your data in a structured, machine-readable format to transfer to another service.
Right to Object to Processing
You can object to Jackpots processing your data for direct marketing purposes at any time. You can also object to processing carried out on the basis of legitimate interests, though this right may be overridden where there are compelling grounds.
Right to Withdraw Consent
Where Jackpots processes your data based on consent (such as for promotional communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent for marketing does not affect your ability to use the Jackpots platform.
How to contact us: Email support@jackpots.world with "Data Rights Request" in the subject line. We will acknowledge your request within 48 hours and respond in full within 30 days. Identity verification may be required before processing a data access or deletion request.
Cookies & Similar Technologies
The Jackpots platform uses cookies and similar technologies to ensure the platform functions correctly, to keep your session active and to improve your experience. Below is a breakdown of the cookie types used:
You can manage cookie preferences through your browser settings at any time. Note that blocking essential cookies will prevent you from using the Jackpots platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Security
Jackpots takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or alteration. Key security measures include:
- TLS encryption: All data transmitted between your device and Jackpots servers is protected by Transport Layer Security (TLS) encryption, the same technology used by banks and major financial institutions.
- Password hashing: Your Jackpots account password is never stored in plain text. It is one-way hashed using a strong cryptographic algorithm, meaning even Jackpots staff cannot see your password.
- Access controls: Access to player personal data within Jackpots is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
- Fraud detection systems: Jackpots operates automated fraud detection that monitors for suspicious account activity, unusual login patterns and payment anomalies.
- Regular security reviews: Our technical infrastructure undergoes regular security assessments to identify and address vulnerabilities.
While Jackpots takes all reasonable measures to protect your data, no internet-based system is entirely immune to security risks. You also play a role in keeping your account secure – use a strong, unique password for your Jackpots account and do not share your login credentials with anyone.
Security alert: Jackpots will never ask for your password via email, live chat or phone. If you receive a message purportedly from Jackpots asking for your password, please report it to support@jackpots.world immediately.
Children's Privacy
Jackpots is strictly an 18+ platform. We do not knowingly collect, store or process personal data from persons under the age of 18. The Jackpots registration process includes age verification steps, and KYC verification requires age confirmation for all withdrawing accounts.
If Jackpots becomes aware that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated personal data and reverse any transactions where possible. If you are a parent or guardian and believe a minor may have accessed the Jackpots platform, please contact us immediately at support@jackpots.world.
Jackpots supports parental controls and internet filtering tools that can restrict access to online gaming platforms for minors. We encourage parents and guardians in Pakistan to use these tools to prevent underage access to online gaming content.
Third-Party Links
The Jackpots platform does not contain links to third-party websites beyond those necessary for the core operation of the service (such as payment provider interfaces accessed through secure payment flows).
If you access a third-party service in connection with your Jackpots account – such as your Easypaisa app to complete a deposit – that service operates under its own terms of service and privacy policy. Jackpots is not responsible for the data practices of third-party services and encourages you to review their privacy policies before providing any personal information.
Policy Updates
Jackpots may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features or evolving legal requirements. When updates are made:
- The "Effective" date at the top of this page will be revised.
- Material changes that meaningfully affect how we process your personal data will be communicated to registered players via email or platform notification before they take effect.
- Minor clarifications and corrections may be made without advance notice.
We encourage you to review this Privacy Policy periodically. Continued use of the Jackpots platform after an updated Privacy Policy becomes effective constitutes your acceptance of the updated practices.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or how Jackpots handles your personal data, please contact us through the following channels:
Use subject: "Privacy Request – [Your Name]"
Operated on Pakistan Standard Time
We aim to acknowledge all privacy-related requests within 48 hours and to respond in full within 30 days. Where a request requires identity verification (such as a data access request), we will communicate the verification steps promptly.
Related policies: This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. For information on deposits and withdrawals in PKR, visit the Deposit and Withdrawal page. For general questions, see the FAQ.
This Privacy Policy is effective from 1 January 2025. By using the Jackpots platform on or after this date, you confirm that you have read and accepted this policy. For any privacy-related concerns, contact us at support@jackpots.world.